Refund policy

Right of withdrawal – 14 days

You may withdraw from your purchase within 14 days without giving any reason. The period starts on the day you, or a person named by you, receive the goods.

To withdraw, send us a clear statement (for example an email) to pedro7candal@hotmail.com with your order number. We reply within 48 hours with the return instructions.

Please send the items back unworn, unwashed and in their original condition no later than 14 days after your withdrawal notice. The direct cost of the return is borne by you.

We refund all payments received, including the standard delivery costs, within 14 days of receiving your notice, using the original payment method. We may withhold the refund until the goods have arrived back.

Damaged, misprinted or wrong items

If your order arrives damaged, misprinted or different from what you ordered, email us a photo within 14 days of delivery. We will send a replacement or refund you in full, at no cost to you.

Cancellations

Contact us as soon as possible. Orders that have not yet been processed can be cancelled free of charge.

Muster-Widerrufsformular

(Wenn Sie den Vertrag widerrufen wollen, dann füllen Sie bitte dieses Formular aus und senden Sie es zurück.)

– An: Pedro Miguel Botelho Rodrigues (ORA.), Rua de Bustes 300, 4400-391 Vila Nova de Gaia, Portugal, E-Mail: pedro7candal@hotmail.com

– Hiermit widerrufe(n) ich/wir (*) den von mir/uns (*) abgeschlossenen Vertrag über den Kauf der folgenden Waren (*)/die Erbringung der folgenden Dienstleistung (*)

– Bestellt am (*)/erhalten am (*)

– Name des/der Verbraucher(s)

– Anschrift des/der Verbraucher(s)

– Unterschrift des/der Verbraucher(s) (nur bei Mitteilung auf Papier)

– Datum

(*) Unzutreffendes streichen.